Are your products genuine?
Yes. All products sold by Ripit Ralph are 100% genuine and authentic. We only source products from reputable suppliers and distributors.
Are your sealed products factory sealed?
Yes. All sealed products are supplied factory sealed. We carefully inspect products before dispatch to ensure they are in suitable condition.
Are your single cards genuine?
Yes. All single cards are genuine and carefully inspected before being listed for sale.
Unless specifically stated otherwise, the card shown in the listing represents the card you will receive.
When will my order be dispatched?
We aim to dispatch orders received before 2pm, Monday to Friday (excluding Bank Holidays) on the same day.
Orders placed after 2pm will normally be dispatched on the next working day.
How are single cards shipped?
Single card orders under £20 are normally sent via Royal Mail 2nd Class.
Orders of £20 or more are sent via Royal Mail Tracked.
All single cards are securely packaged to help protect them during transit.
How are sealed products packaged?
Sealed products are carefully packaged using suitable protective materials to minimise the risk of damage during transit.
Depending on the size and type of product, we may use bubble wrap, cardboard protection, or other protective packaging.
Do you accept pre-orders?
Yes, selected products may be available for pre-order.
If an order contains both pre-order and in-stock items, the order will normally be dispatched once all items are available.
If you would like your in-stock items sooner, please place separate orders.
Do you ship internationally?
Yes, international delivery is available for selected products and destinations.
International delivery times may vary depending on the destination and customs processing.
Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.
What happens if my order arrives damaged?
If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the items received.
We will investigate the issue and, where appropriate, work with the delivery provider to resolve the problem.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request, but orders that have already been dispatched cannot normally be cancelled.
How can I contact you?
If you have any questions about our products, orders or delivery, please contact us through our Contact Us page or email us at: