We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@ripitralph.com. Please include your order number or confirmation email so we can process your return quickly. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customers are responsible for return postage costs and for ensuring items arrive back to us in the same condition they were received.
We reserve the right to refuse returns that do not meet these requirements.
You can always contact us for any return question at support@ripitralph.com.
Sealed Trading Card Products
We recommend that customers carefully inspect the product before opening it.
Where a customer exercises a statutory cancellation right, applicable legal requirements will apply. If a product has been opened after delivery, any applicable reduction in value may be considered where permitted by law.
This does not affect your statutory rights if the product was faulty, damaged, misdescribed or otherwise not of satisfactory quality.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep the original packaging until the issue has been resolved, as it may be required when investigating a delivery issue.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.
We will investigate the issue and, where appropriate, arrange a replacement, refund or other suitable resolution.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ripitralph.com.
Nothing in this policy affects your statutory rights as a UK customer.